Shipping and Returns
Shipping & Delivery
Transit duration: Standard Registered Mail via SingPost (Local) & DHL Parcel Direct (International)
Singapore - 2 to 3 working days
All other regions - 10-23 working days (Subjected to destination postal provider)
Transit duration: Express Mail via DHL
All regions - 3- 5 working days
1. Order placed > preparation of items in progress > Items ships within 1-2 business days (usually 24 hrs) > Tracking number provided to customer.
Ameenroma Aromatics will dispatch all purchases within 1-2 working days (Based on Singapore calendar), unless otherwise stated in the availability tab on each of the product listings.All items are inspected ,sealed and packed. Items below US$80.00 are charge shipping according to the total weight of your order. (Free international shipping for order above US$80.00) - All international order are provided with tracking information.
Singapore customer have a option to choose free (NON-REGISTERED POST) - Free shipping option - No tracking number will be provided. In any event of items lost in transit, Ameenroma Aromatics shall not be liable. (We recommend registered postage option.) With registered shipping we will email the tracking number once your order has been dispatched
If your order is over US$80.00, you are eligible for free shipping, if you return part or all of the order for a refund and the retained order total goes below US$80.00, we will refund you for the returned item(s) excluding the shipping charges we originally paid for dispatching the item(s).
Products which will not be Refunded, Exchanged or Returned for which the customer is refusing to pay the Tax, Custom Duty, Tariff etc, or provide necessary documentation for custom clearance
The company refund or replacement of goods is subjected to the Company DOA (Dead On Arrival) policy. Where the Customer notifies the Company of a defect in the Goods within 2(two) days of receipt of the goods. The defect is subsequently verified by the Company's Inspectors, the Company will replace the Goods for new Goods. In addition the goods which are received damaged, the Customer must notify the courier at the time of delivery and the Company within 2(two) days of the receipt of the goods with the necessary documentations required (Invoice and Pictures) in order for the Company to make a valid claim against the courier. Failure to do this will result in the company being unable to proceed with the Customer's exchange of DOA.
Goods damaged or defected by must not be used/ applied / consumed / opened / or tempted by the Customer. This is to ensure proper hygiene is practiced and for the safety of Customers, if the Customer is returning the purchased, damaged or defected item back to the Company. Any Goods being used/ applied/ tempered or deem any sign of application, shall not be eligible for any exchange or refund.
All goods being sent back to Ameenroma Aromatics, should be sealed and packed in a proper method to avoid further damages or leakages. An advanced notification e-mail should be sent, with a return approval by the company. All export duties/ export taxes and all other necessary export charges shall be paid by you (the Customer). All import taxation* (VAT and Government Taxation will be paid the company. All items sent back to Ameenroma Aromatics, should indicate the customer's full shipping address and billing information. If these details are not indicated, the goods shall not be approved for Exchange or Refund. The company shall proceed with the one to one exchange upon receiving the goods deemed un-satisfactory by the customer for further inspection. Once the goods are approved for one to one exchange, the company shall proceed to ship the same type of goods (one to one exchange) ordered by the customer on the first purchase.
All goods being exchange and all charges of delivery back to the customer shall be deemed by Ameenroma Aromatics. VAT and government taxation would not be included and will be paid by you (The customer). The delivery of goods exchanged and shipped back to the customer will be the same estimated delivery date as for the first same purchase for the same goods to the same location, after approval.
Ameenroma Aromatics exchange policy is a one to one for the same goods exchange. The company does not do refund unless subjected to approval on case to case basis. All products deemed un-satisfactory shall be exchanged for a one to one of the same product and not a refund.
Free Shipping - Singapore Orders
SingPost Normal Mail Option: No Tracking options will be provided. Ameenroma Aromatics will not be responsible for items lost during transit. Registered Mail Option are recommended by us.
Registered Shipping - Singapore Orders
SingPost Registered Mail Option: Tracking options will be provided. Items lost in transit will be re-sent after investigations with Postal Provider as soon as possible
Registered Shipping - International Orders
DHL eCommerce Parcel Direct Mail Option / SingPost Registered Standard Mail Option: Tracking options will be provided. Items lost in transit will be re-sent after investigations with Postal Provider as soon as possible
Express Shipping - International Orders
DHL Mail Option: Tracking options will be provided. Items lost in transit will be re-sent after investigations with Postal Provider as soon as possible
Ameenroma Aromatics reserves the right to amend these Conditions in respect of any promotions, offers or the like made or issues by the Company from time to time in relation to Goods.